Help & FAQs

1. How Do You Sell Dresses at Such Low Prices?

2. Do you accept Credit Card?

3. How far in advance should I order my dress?

4. Can I order this dress in a different style/fabric/length

5. Can you customize the size of my dress?

6. Do you ship your merchandise worldwide?

7. Is there any discount for your items?

8. What kind of currency do you accept?

9. Can I return or cancel the dress if I change my mind?

10. How do you measure length for mini, knee-length and tea-length skirts if you only collect a hollow to the floor measurement?

11. Will my dress exactly match the color I see on your website?

12. Will I be required to pay import duty by my country's Customs?

1.How Do You Sell Dresses at Such Low Prices?^Top

We just start our own online business, and hungrily want to attract new customers and earn best reputation.

2. Do you accept Credit Card?^Top

Actually we only accept payment by PayPal and Western Union. But Credit Card is still available. When you inform us that you would like to use Credit Card, we will send you a Remittance Application to your email, then you can finish the payment by your Credit Card.

3. How far in advance should I order my dress?^Top

Timing is important when ordering the perfect dress, and we take that as seriously as you do. We advise ordering a minimum of 4 weeks before you need to wear the dress. We make dresses to order from scratch so they may take longer to arrive than you're used to with other online sellers.

The tailoring period is 17~22 business days, plus a shipping time of 3~8 business days. The best way to ensure a stress~free shopping experience is to allow plenty of time for our tailoring and shipping periods, plus additional time to try on the dress and make any necessary alterations once it arrives. See specific information in Estimated Delivery Time.

4.Can I order this dress in a different style/fabric/length?^Top

Absolutely. Then you need to give us specific details referring to Measuring Guide. And what's more, you can send us a picture of your ideal dress with descriptions of specific details. We can make the unique dress for you.

5. Can you customize the size of my dress?^Top

Yes. If our standard sizes don't work for you, we can make you a custom~sized dress for no extra fee. When ordering, you'll need to check Size Chart and tell us your measurements in inches. Getting professionally measured is best, but if you want to do it yourself, be sure to read our Measuring Guide first.

6. Do you ship your merchandise worldwide?^Top

Yes, we will send our products worldwide and many products are shipping free. But if you are in a hurry, or want to ship the item(s) by appointed express company, a small extra charge may be needed. See specific information in Shipping Guide.

7. Is there any discount for your items?^Top

On our website there are nonscheduled promotions to repay regular customs and attract new customs. We present new customers a coupon, and discount all the products in the category "On Sale". But if you are a wholesaler or buy a lot once, I promise you can get an amazing price anytime.

8. What kind of currency do you accept?^Top

At present, we accept USD,GBP and EUR.

9. Can I return or cancel the dress if I change my mind?^Top

We provide return and exchange service for our valued customers. Please refer to our Return Policy firstly. If there is still any question before buying, please feel free to contact us directly through online customer service or by email.

10.How do you measure length for mini, knee-length and tea-length skirts if you only collect a hollow to the floor measurement?^Top

We use the hollow to the floor measurement to determine where the knee is and then cut the correct length according to the dress design.

But if it is convenient for you, you of course can send us other measurements.

11.Will my dress exactly match the color I see on your website?^Top

We can not guarantee that the color of your dress will be exactly same with the picture because of chromatic aberration, especially between CRT screen and LCD screen. But do believe we carefully select first-class fabrics for you.

12.Will I be required to pay import duty by my country's Customs?^Top

Based on our past experience, most of the countries do not charge import duty on low volume personal imports. But you should pay it if have to.

 
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